Fasttech: End of an era
Just a short note to say that, effective immediately, OVMS will no longer be available from Fasttech. They have provided incredible support for the project over the past 10+ years, and we are immensely grateful for all that they have done. The team there have been fantastic, gone above and beyond, and I highly recommend them. While a few issues have led to the decision not to sell through Fasttech any more, primarily (with COVID-19 driving international logistics costs and shipment delays up), supporting OVMS modules sold globally through Fasttech has become prohibitively expensive and simply painful for everyone concerned (us, Fasttech, and the buyer). We are still a hobbyist project, without paid employees to handle support. I would far rather that users in Europe buy through OpenEnergyMonitor, and users in North America buy through MedlockAndSons - obtaining quick simple delivery and local support. The vast majority of our users are in EU and US. We will be looking for some other way of providing for and supporting Asia Pacific customers (probably out of Hong Kong, to keep warehousing and distribution as simple as possible). I will let you know once a decision there has been made, and if anyone has any suggestions please let me know. Regards, Mark.
Mark, thanks for the info, I'll forward that to the german forums. Some german users still preferred Fasttech over OpenEnergyMonitor due to some reports of customs issues with the UK lately. Btw, there is a new shop in Germany selling only modules without accessories: https://e-mobility-driving-solutions.com/produkt-kategorie/ovms-produkte/ I assume they are resellers buying from Glyn. They are the guys behind ScanMyTesla & TeslaLogger. I had some contact to them a few months ago, they offered to help on Tesla and Ioniq vehicles, but I didn't provide any submission yet. Regards, Michael Am 23.11.22 um 07:33 schrieb Mark Webb-Johnson:
Just a short note to say that, effective immediately, OVMS will no longer be available from Fasttech. They have provided incredible support for the project over the past 10+ years, and we are immensely grateful for all that they have done. The team there have been fantastic, gone above and beyond, and I highly recommend them. While a few issues have led to the decision not to sell through Fasttech any more, primarily (with COVID-19 driving international logistics costs and shipment delays up), supporting OVMS modules sold globally through Fasttech has become prohibitively expensive and simply painful for everyone concerned (us, Fasttech, and the buyer). We are still a hobbyist project, without paid employees to handle support.
I would far rather that users in Europe buy through OpenEnergyMonitor, and users in North America buy through MedlockAndSons - obtaining quick simple delivery and local support. The vast majority of our users are in EU and US.
We will be looking for some other way of providing for and supporting Asia Pacific customers (probably out of Hong Kong, to keep warehousing and distribution as simple as possible). I will let you know once a decision there has been made, and if anyone has any suggestions please let me know.
Regards, Mark.
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-- Michael Balzer * Helkenberger Weg 9 * D-58256 Ennepetal Fon 02333 / 833 5735 * Handy 0176 / 206 989 26
What about Fasttech buyers needing to return units for replacement / repair? Can & should they still contact Fasttech or is there a better option? Am 23.11.22 um 17:29 schrieb Michael Balzer:
Mark,
thanks for the info, I'll forward that to the german forums.
Some german users still preferred Fasttech over OpenEnergyMonitor due to some reports of customs issues with the UK lately.
Btw, there is a new shop in Germany selling only modules without accessories: https://e-mobility-driving-solutions.com/produkt-kategorie/ovms-produkte/
I assume they are resellers buying from Glyn. They are the guys behind ScanMyTesla & TeslaLogger.
I had some contact to them a few months ago, they offered to help on Tesla and Ioniq vehicles, but I didn't provide any submission yet.
Regards, Michael
Am 23.11.22 um 07:33 schrieb Mark Webb-Johnson:
Just a short note to say that, effective immediately, OVMS will no longer be available from Fasttech. They have provided incredible support for the project over the past 10+ years, and we are immensely grateful for all that they have done. The team there have been fantastic, gone above and beyond, and I highly recommend them. While a few issues have led to the decision not to sell through Fasttech any more, primarily (with COVID-19 driving international logistics costs and shipment delays up), supporting OVMS modules sold globally through Fasttech has become prohibitively expensive and simply painful for everyone concerned (us, Fasttech, and the buyer). We are still a hobbyist project, without paid employees to handle support.
I would far rather that users in Europe buy through OpenEnergyMonitor, and users in North America buy through MedlockAndSons - obtaining quick simple delivery and local support. The vast majority of our users are in EU and US.
We will be looking for some other way of providing for and supporting Asia Pacific customers (probably out of Hong Kong, to keep warehousing and distribution as simple as possible). I will let you know once a decision there has been made, and if anyone has any suggestions please let me know.
Regards, Mark.
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-- Michael Balzer * Helkenberger Weg 9 * D-58256 Ennepetal Fon 02333 / 833 5735 * Handy 0176 / 206 989 26
About two years ago I had that scenario. Fasttech told me then to contact Mark directly and send him the unit. So I did that and it worked perfectly (Thanx again Mark :-)) Regards Chris Am Mittwoch, dem 23.11.2022 um 17:36 +0100 schrieb Michael Balzer:
What about Fasttech buyers needing to return units for replacement / repair?
Can & should they still contact Fasttech or is there a better option?
Am 23.11.22 um 17:29 schrieb Michael Balzer:
Mark,
thanks for the info, I'll forward that to the german forums.
Some german users still preferred Fasttech over OpenEnergyMonitor due to some reports of customs issues with the UK lately.
Btw, there is a new shop in Germany selling only modules without accessories: https://e-mobility-driving-solutions.com/produkt-kategorie/ovms-produkte/
I assume they are resellers buying from Glyn. They are the guys behind ScanMyTesla & TeslaLogger.
I had some contact to them a few months ago, they offered to help on Tesla and Ioniq vehicles, but I didn't provide any submission yet.
Regards, Michael
Am 23.11.22 um 07:33 schrieb Mark Webb-Johnson:
Just a short note to say that, effective immediately, OVMS will no longer be available from Fasttech. They have provided incredible support for the project over the past 10+ years, and we are immensely grateful for all that they have done. The team there have been fantastic, gone above and beyond, and I highly recommend them. While a few issues have led to the decision not to sell through Fasttech any more, primarily (with COVID-19 driving international logistics costs and shipment delays up), supporting OVMS modules sold globally through Fasttech has become prohibitively expensive and simply painful for everyone concerned (us, Fasttech, and the buyer). We are still a hobbyist project, without paid employees to handle support.
I would far rather that users in Europe buy through OpenEnergyMonitor, and users in North America buy through MedlockAndSons - obtaining quick simple delivery and local support. The vast majority of our users are in EU and US.
We will be looking for some other way of providing for and supporting Asia Pacific customers (probably out of Hong Kong, to keep warehousing and distribution as simple as possible). I will let you know once a decision there has been made, and if anyone has any suggestions please let me know.
Regards, Mark.
_______________________________________________ OvmsDev mailing list OvmsDev@lists.openvehicles.com http://lists.openvehicles.com/mailman/listinfo/ovmsdev
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-- Michael Balzer * Helkenberger Weg 9 * D-58256 Ennepetal Fon 02333 / 833 5735 * Handy 0176 / 206 989 26
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RMA service was always done through me. Anybody with issues can raise a ticket on the www.openvehicles.com site. Regards, Mark
On 24 Nov 2022, at 12:36 AM, Michael Balzer <dexter@expeedo.de> wrote:
What about Fasttech buyers needing to return units for replacement / repair?
Can & should they still contact Fasttech or is there a better option?
Am 23.11.22 um 17:29 schrieb Michael Balzer: Mark,
thanks for the info, I'll forward that to the german forums.
Some german users still preferred Fasttech over OpenEnergyMonitor due to some reports of customs issues with the UK lately.
Btw, there is a new shop in Germany selling only modules without accessories: https://e-mobility-driving-solutions.com/produkt-kategorie/ovms-produkte/
I assume they are resellers buying from Glyn. They are the guys behind ScanMyTesla & TeslaLogger.
I had some contact to them a few months ago, they offered to help on Tesla and Ioniq vehicles, but I didn't provide any submission yet.
Regards, Michael
Am 23.11.22 um 07:33 schrieb Mark Webb-Johnson: Just a short note to say that, effective immediately, OVMS will no longer be available from Fasttech. They have provided incredible support for the project over the past 10+ years, and we are immensely grateful for all that they have done. The team there have been fantastic, gone above and beyond, and I highly recommend them. While a few issues have led to the decision not to sell through Fasttech any more, primarily (with COVID-19 driving international logistics costs and shipment delays up), supporting OVMS modules sold globally through Fasttech has become prohibitively expensive and simply painful for everyone concerned (us, Fasttech, and the buyer). We are still a hobbyist project, without paid employees to handle support.
I would far rather that users in Europe buy through OpenEnergyMonitor, and users in North America buy through MedlockAndSons - obtaining quick simple delivery and local support. The vast majority of our users are in EU and US.
We will be looking for some other way of providing for and supporting Asia Pacific customers (probably out of Hong Kong, to keep warehousing and distribution as simple as possible). I will let you know once a decision there has been made, and if anyone has any suggestions please let me know.
Regards, Mark.
_______________________________________________ OvmsDev mailing list OvmsDev@lists.openvehicles.com http://lists.openvehicles.com/mailman/listinfo/ovmsdev
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-- Michael Balzer * Helkenberger Weg 9 * D-58256 Ennepetal Fon 02333 / 833 5735 * Handy 0176 / 206 989 26
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participants (3)
-
Chris van der Meijden -
Mark Webb-Johnson -
Michael Balzer