About two years ago I had that scenario.

Fasttech told me then to contact Mark directly and send him the unit.

So I did that and it worked perfectly (Thanx again Mark :-))

Regards

Chris

Am Mittwoch, dem 23.11.2022 um 17:36 +0100 schrieb Michael Balzer:
What about Fasttech buyers needing to return units for replacement / repair?

Can & should they still contact Fasttech or is there a better option?


Am 23.11.22 um 17:29 schrieb Michael Balzer:
Mark,

thanks for the info, I'll forward that to the german forums.

Some german users still preferred Fasttech over OpenEnergyMonitor due
to some reports of customs issues with the UK lately.

Btw, there is a new shop in Germany selling only modules without
accessories:
https://e-mobility-driving-solutions.com/produkt-kategorie/ovms-produkte/

I assume they are resellers buying from Glyn. They are the guys behind
ScanMyTesla & TeslaLogger.

I had some contact to them a few months ago, they offered to help on
Tesla and Ioniq vehicles, but I didn't provide any submission yet.

Regards,
Michael


Am 23.11.22 um 07:33 schrieb Mark Webb-Johnson:
Just a short note to say that, effective immediately, OVMS will no
longer be available from Fasttech. They have provided incredible
support for the project over the past 10+ years, and we are immensely
grateful for all that they have done. The team there have been
fantastic, gone above and beyond, and I highly recommend them. While
a few issues have led to the decision not to sell through Fasttech
any more, primarily (with COVID-19 driving international logistics
costs and shipment delays up), supporting OVMS modules sold globally
through Fasttech has become prohibitively expensive and simply
painful for everyone concerned (us, Fasttech, and the buyer). We are
still a hobbyist project, without paid employees to handle support.

I would far rather that users in Europe buy through
OpenEnergyMonitor, and users in North America buy through
MedlockAndSons - obtaining quick simple delivery and local support.
The vast majority of our users are in EU and US.

We will be looking for some other way of providing for and supporting
Asia Pacific customers (probably out of Hong Kong, to keep
warehousing and distribution as simple as possible). I will let you
know once a decision there has been made, and if anyone has any
suggestions please let me know.

Regards, Mark.

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