[Ovmsdev] Fasttech: End of an era

[Michael Balzer]

What about Fasttech buyers needing to return units for replacement / repair?

Can & should they still contact Fasttech or is there a better option?


Am 23.11.22 um 17:29 schrieb Michael Balzer:
> Mark,
>
> thanks for the info, I'll forward that to the german forums.
>
> Some german users still preferred Fasttech over OpenEnergyMonitor due 
> to some reports of customs issues with the UK lately.
>
> Btw, there is a new shop in Germany selling only modules without 
> accessories:
> https://e-mobility-driving-solutions.com/produkt-kategorie/ovms-produkte/
>
> I assume they are resellers buying from Glyn. They are the guys behind 
> ScanMyTesla & TeslaLogger.
>
> I had some contact to them a few months ago, they offered to help on 
> Tesla and Ioniq vehicles, but I didn't provide any submission yet.
>
> Regards,
> Michael
>
>
> Am 23.11.22 um 07:33 schrieb Mark Webb-Johnson:
>> Just a short note to say that, effective immediately, OVMS will no 
>> longer be available from Fasttech. They have provided incredible 
>> support for the project over the past 10+ years, and we are immensely 
>> grateful for all that they have done. The team there have been 
>> fantastic, gone above and beyond, and I highly recommend them. While 
>> a few issues have led to the decision not to sell through Fasttech 
>> any more, primarily (with COVID-19 driving international logistics 
>> costs and shipment delays up), supporting OVMS modules sold globally 
>> through Fasttech has become prohibitively expensive and simply 
>> painful for everyone concerned (us, Fasttech, and the buyer). We are 
>> still a hobbyist project, without paid employees to handle support.
>>
>> I would far rather that users in Europe buy through 
>> OpenEnergyMonitor, and users in North America buy through 
>> MedlockAndSons - obtaining quick simple delivery and local support. 
>> The vast majority of our users are in EU and US.
>>
>> We will be looking for some other way of providing for and supporting 
>> Asia Pacific customers (probably out of Hong Kong, to keep 
>> warehousing and distribution as simple as possible). I will let you 
>> know once a decision there has been made, and if anyone has any 
>> suggestions please let me know.
>>
>> Regards, Mark.
>>
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>
>
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-- 
Michael Balzer * Helkenberger Weg 9 * D-58256 Ennepetal
Fon 02333 / 833 5735 * Handy 0176 / 206 989 26

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