I founded Hologram to provide the most reliable cellular connectivity product available, and today we failed to live up to that promise. We've been impacted by a partial outage for over 24 hours, and I've heard deep frustration and anger from many customers about the impact this is having on their business. If you've been affected, I'm genuinely sorry.
Here are the facts: The source of the ongoing outage has been traced to a hardware failure in an upstream mobile network operator. We've applied continuous pressure and understand that a fix was implemented earlier this morning. However, given the amount of devices affected, it will take time for your devices to reconnect. You can keep up-to-date on the latest information about the outage on our
status page.
Our first priority is getting you back online. Immediately afterward, we need to re-earn your trust and confidence that we're taking the necessary steps to ensure this is a "never-again" event. Look for follow-ups in the coming days with details on the root cause and prevention measures.
Sincerely,
Ben Forgan
CEO and Co-Founder