<html><head></head><body><div>Hi Mark</div><div><br></div><div>Thank you for your quick response.</div><div><br></div><div>I send you a mail.</div><div><br></div><div>Regards</div><div><br></div><div>Chris</div><div><br></div><div><br></div><div>Am Mittwoch, den 24.03.2021, 21:16 +0800 schrieb Mark Webb-Johnson:</div><blockquote type="cite"><pre>Chris,
You can arrange this directly with me (<a href="mailto:mark@openvehicles.com">mark@openvehicles.com</a>). Best to login to <a href="http://www.openvehicles.com">www.openvehicles.com</a> and raise a support ticket there to arrange the return. Procedure is to return the module to Hong Kong and we will arrange repair/replacement from here.
There is only one voltage regulator that handles both 12V and 5V. But there is a fuse, capacitor, and inductor on the 12V input (just near the DB9) that may be causing the problem. Worth checking the solder joints there as I have seen one other module with solder issue around the inductor.
Regards, Mark.
P.S. Note that if you purchase through local distributors (EU, or US), then they can handle warranty work locally with long distance shipping.
<blockquote type="cite">
On 24 Mar 2021, at 4:17 PM, Chris van der Meijden <<a href="mailto:chris@arachnon.de">chris@arachnon.de</a>> wrote:
Hi all
Yesterday I got my new OVMS from Fasttech for my new VW e-Golf project.
All very well, but it won't boot from 12v DB9. 5v USB boots. In the WebUI->Status it shows always 3.2v as 12v voltage value.
We believe the voltage regulator is faulty.
I wrote Fasttech and they responded that I should contact the manufacturer "openvehicles" for warranty ???
Does anyone here have experience in warranty replacement of the OVMS? Who do I have to contact? How is the process of replacement?
Thanx for help in advance.
Regards
Chris
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