<html><head><meta http-equiv="Content-Type" content="text/html; charset=utf-8"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class="">Craig has let me know of an outage at Hologram.<div class=""><br class=""></div><blockquote style="margin: 0 0 0 40px; border: none; padding: 0px;" class=""><div class=""><a href="https://status.hologram.io" class="">https://status.hologram.io</a></div><div class=""><br class=""></div><div class=""><span style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; vertical-align: baseline; font-weight: 700; caret-color: rgb(51, 51, 51); color: rgb(51, 51, 51); font-family: proxima-nova, "Helvetica Neue", Helvetica, Arial, sans-serif; font-size: 16px;" class=""><span style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; vertical-align: baseline;" class="">Investigating</span><span style="font-weight: normal; background-color: rgb(255, 255, 255);" class=""> - We are investigating possible issues connecting to the cellular network for some customers. </span><br style="box-sizing: border-box; font-weight: normal;" class=""><small style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; vertical-align: baseline; font-size: 0.875rem; line-height: 1.334375rem; color: rgb(170, 170, 170); font-weight: normal;" class="">Jul <var data-var="date" style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; vertical-align: baseline; font-style: normal;" class="">12</var>, <var data-var="time" style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; vertical-align: baseline; font-style: normal;" class="">18:27</var> UTC</small></span></div><div class=""><span style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; vertical-align: baseline; font-weight: 700; caret-color: rgb(51, 51, 51); color: rgb(51, 51, 51); font-family: proxima-nova, "Helvetica Neue", Helvetica, Arial, sans-serif; font-size: 16px;" class=""><small style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; vertical-align: baseline; font-size: 0.875rem; line-height: 1.334375rem; color: rgb(170, 170, 170); font-weight: normal;" class=""><br class=""></small></span></div><div class=""><span style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; vertical-align: baseline; font-weight: 700; caret-color: rgb(51, 51, 51); color: rgb(51, 51, 51); font-family: proxima-nova, "Helvetica Neue", Helvetica, Arial, sans-serif; font-size: 16px;" class=""><small style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; vertical-align: baseline; font-size: 0.875rem; line-height: 1.334375rem; color: rgb(170, 170, 170); font-weight: normal;" class=""><span style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; vertical-align: baseline; font-weight: 700; color: rgb(51, 51, 51); font-size: 16px;" class="">Identified</span><span style="color: rgb(51, 51, 51); font-size: 16px; background-color: rgb(255, 255, 255);" class=""> - An issue has been identified with a cellular gateway provider affecting all network connectivity routed out of their global point of presence. Hologram has escalated the issue and is actively monitoring for service recovery. We will further update here. Hologram customers using Indigo SIM connectivity are unaffected. </span><br style="box-sizing: border-box; color: rgb(51, 51, 51); font-size: 16px;" class=""><small style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; vertical-align: baseline; font-size: 0.875rem; line-height: 1.334375rem;" class="">Jul <var data-var="date" style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; vertical-align: baseline; font-style: normal;" class="">12</var>, <var data-var="time" style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; vertical-align: baseline; font-style: normal;" class="">18:47</var> UTC</small></small></span></div><div class=""><span style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; vertical-align: baseline; font-weight: 700; caret-color: rgb(51, 51, 51); color: rgb(51, 51, 51); font-family: proxima-nova, "Helvetica Neue", Helvetica, Arial, sans-serif; font-size: 16px;" class=""><small style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; vertical-align: baseline; font-size: 0.875rem; line-height: 1.334375rem; color: rgb(170, 170, 170); font-weight: normal;" class=""><small style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; vertical-align: baseline; font-size: 0.875rem; line-height: 1.334375rem;" class=""><br class=""></small></small></span></div><div class=""><span style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; vertical-align: baseline; font-weight: 700; caret-color: rgb(51, 51, 51); color: rgb(51, 51, 51); font-family: proxima-nova, "Helvetica Neue", Helvetica, Arial, sans-serif; font-size: 16px;" class="">Update</span><span style="caret-color: rgb(51, 51, 51); color: rgb(51, 51, 51); font-family: proxima-nova, "Helvetica Neue", Helvetica, Arial, sans-serif; font-size: 16px; background-color: rgb(255, 255, 255);" class=""> - Hologram Engineering and Customer Success are monitoring 2G/3G connection/authentication delays due to an increase in reconnection load on those radio access technologies (RATs). Our affected global gateway partner is continuing work to increase signaling capacity for 2G/3G connection/authentication. </span><br style="box-sizing: border-box; caret-color: rgb(51, 51, 51); color: rgb(51, 51, 51); font-family: proxima-nova, "Helvetica Neue", Helvetica, Arial, sans-serif; font-size: 16px;" class=""><small style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; vertical-align: baseline; font-size: 0.875rem; line-height: 1.334375rem; color: rgb(170, 170, 170); font-family: proxima-nova, "Helvetica Neue", Helvetica, Arial, sans-serif;" class="">Jul <var data-var="date" style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; vertical-align: baseline; font-style: normal;" class="">13</var>, <var data-var="time" style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; vertical-align: baseline; font-style: normal;" class="">22:21</var> UTC</small></div></blockquote><div class=""><br class=""></div><div class="">I haven’t had any customer reports of this (other than Craig’s), but be aware of the issue.</div><div class=""><br class=""></div><div class="">Regards, Mark.</div><div class=""><br class=""></div><div class=""><br class=""></div></body></html>