[Ovmsdev] How do I report a HW issue at Espressif?

[Mark Webb-Johnson]

I don’t think Espressif will help once the module has been put in a device/board. They’ve probably just direct you back to the supplier.

Anyway, let’s just confirm we don’t have another issue causing this (either corrupt firmware, or power issues):

Please power the device either from a powered USB hub, or from 12V. Best to also disconnect the modem board if you can. Then:

Please try to erase the chip, then re-flash from the standard firmware here:

$ make erase_flash

http://api.openvehicles.com/firmware/ota/v3.1/main/20180321.bootloader.bin <http://api.openvehicles.com/firmware/ota/v3.1/main/20180321.bootloader.bin>
http://api.openvehicles.com/firmware/ota/v3.1/main/20180321.partitions.bin <http://api.openvehicles.com/firmware/ota/v3.1/main/20180321.partitions.bin>
http://api.openvehicles.com/firmware/ota/v3.1/main/3.1.008.ovms3.bin <http://api.openvehicles.com/firmware/ota/v3.1/main/3.1.008.ovms3.bin>

… --flash_mode dio --flash_freq 40m --flash_size detect 0x1000 <BOOTLOADER> 0x10000 <BIN> 0x8000 <PARTITIONS>

Reboot without a SD card in the slot and show me the output.

Also, please give the output of:

$ ~/esp/esp-idf/components/esptool_py/esptool/espefuse.py … summary
$ ~/esp/esp-idf/components/esptool_py/esptool/espefuse.py … dump

Regards, Mark.

> On 8 Aug 2018, at 2:05 PM, Henrik Scheel <henrik.scheel at spjeldager.dk> wrote:
> 
> My OVMS v3.1 module is failing to boot due to e-fuse CRC error.
> 
> I am trying to open a support ticket at https://www.espressif.com/en/company/contact-extra/technical-inquiries-hardware <https://www.espressif.com/en/company/contact-extra/technical-inquiries-hardware>.
> 
> First I had to confirm that I had done 76 advanced checks, ensuring that the hardware design is correct.
> 
> Then I have to fill in a form, requesting information like:
> Name
> Work email
> Job Position
> Country
> Company
> Website
> Project Name
> Customer Product Part Number
> Design Version
> Espressif Product
> SDK Version
> And PCB layout
> 
> So I guess I am using the wrong form.
> 
> How do I contact Espressif regarding the e-fuse problem?
> 
> Best regards,
> Henrik
> -- 
> 
> Venlig hilsen / best regards 
> Henrik R. Scheel
> 
> Spjeldager Consult ApS
> Spjeldager 9 
> DK-2630 Taastrup 
> CVR: 34491399 
> T: +45 2720 9828 
> http://www.spjeldager.dk/ <http://www.spjeldager.dk/>
> 
> _______________________________________________
> OvmsDev mailing list
> OvmsDev at lists.openvehicles.com
> http://lists.openvehicles.com/mailman/listinfo/ovmsdev

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.openvehicles.com/pipermail/ovmsdev/attachments/20180808/4d15b2d7/attachment.htm>